Returns & Cancellations Policy

At HB Safety, we want you to be satisfied with your purchase. If you need to return an item, please read the following policy carefully.

Return Eligibility

Items must be returned in their original, unopened packaging and in the same condition as received. We reserve the right to refuse returns for items that show signs of use, damage, alteration or have missing components.

Returns must be requested within 14 days of receiving your order.

To request a return, please contact sales@hbsafety.co.uk with your order number and the reason for the return.

Safety & Hygiene

For health and safety reasons, we cannot accept returns of PPE or safety products that have been opened, worn or used where they are unsuitable for resale.

This includes, but is not limited to:

• Disposable gloves

• Respiratory protection

• Hearing protection

• Eye protection

• Safety footwear

• Disposable clothing

• Any sealed hygiene product where the seal has been broken

This does not affect your statutory rights if the goods are faulty or not as described.

Printed, Embroidered & Personalised Goods

Goods that have been printed, embroidered, personalised or customised specifically for the customer cannot be returned or cancelled unless they are faulty, damaged or have been supplied incorrectly.

Customers are responsible for checking all artwork, logos, colours, sizes, spellings and details provided before production begins.

HB Safety cannot accept responsibility for errors in information, artwork or specifications supplied by the customer.

This does not affect your statutory rights where goods are faulty or not as described.

Special Orders & Supplier-Ordered Goods

Some products may be ordered specifically from our suppliers to fulfil a customer's order. Once these goods have been ordered, allocated or dispatched by our suppliers, cancellation may not be possible.

Where a customer cancels an order for goods that have been specially ordered, sourced specifically for them, or are not normally held in stock, HB Safety reserves the right to charge any applicable supplier cancellation charges, restocking fees or reasonable costs incurred.

We will always try to assist customers wherever possible and will advise of any applicable charges before proceeding.

This does not affect your statutory rights where goods are faulty, damaged or not as described.

Return Shipping

Unless goods are faulty, damaged or supplied in error, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service, as HB Safety cannot accept responsibility for returned goods lost in transit.

Restocking Fee

A 20% restocking fee may be applied to returns where goods have been correctly supplied but are no longer required, have been ordered in error, or where our suppliers apply a restocking charge.

No restocking fee will be charged where goods are faulty, damaged or incorrectly supplied.

Faulty, Damaged or Incorrect Goods

If you receive faulty, damaged or incorrect goods, please contact sales@hbsafety.co.uk within 48 hours of delivery, quoting your order number and providing photographs where applicable.

Once the issue has been verified, we will arrange a replacement, repair or refund as appropriate.

Order Cancellations

Orders may be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, it will be treated in accordance with this Returns & Cancellations Policy.

Trade Customers

Returns from trade account customers are subject to this policy and any additional terms agreed in writing.

Consumer Rights

Nothing in this policy affects your statutory rights.

If you are purchasing as a consumer, you may have additional rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These rights apply in addition to this policy and cannot be excluded where required by law.